Operations for SMEs · Madrid
Scale your business without the chaos: clear processes and systems that work.
We map how work actually flows, find where it breaks, and leave you with the processes, SOPs and tools to run it. In sprints with a fixed scope we agree before we start.
- Scope fixed before we start
- No hourly billing
- You keep everything we build
01 / The problem
When everything goes through you, the business can’t grow
Bookings, orders and updates arrive on WhatsApp. Information is spread across several spreadsheets. And what matters most lives in the heads of one or two people.
It works… until the business grows, someone goes on holiday or the busy season hits. Then messages get lost, tasks get done twice, and everything lands back on your desk.
We work with owner-led small businesses in:
- Hospitality
- Co-living
- Retail
- Food
- Services
It’s for you if…
- A lot of the work is coordinated on WhatsApp
- You use spreadsheets for things that keep slipping
- Everyone on the team does things their own way
- It’s hard to delegate because “only you know how it’s done”
02 / What a sprint delivers
From improvising every day to a system your team can follow
- A diagnostic of where time is being lost
- Your processes mapped: how they work today (As-Is) and how they should (To-Be)
- SOPs anyone on the team can follow
- Ready-to-use message templates
- A management board in Notion or Trello
03 / How it works
A clear method, with the scope fixed from the start
- 1
Free call
30 minutes to understand how you work today and whether a sprint makes sense.
- 2
Scope agreed
Before we start, we agree in writing what we will deliver. We don’t bill by the hour.
- 3
Diagnostic and maps
We look at how work really flows and draw the As-Is and the To-Be.
- 4
Delivery and handover
SOPs, templates and board, ready for your team to use from day one.
Examples
What a sprint looks like in different sectors
We don’t publish client cases yet. These are illustrative scenarios of common problems and what a sprint changes. We’ll replace them with real cases as they come in.
Hospitality
Illustrative scenarioToday: Bookings and supplier orders on WhatsApp
What a sprint changes: Booking process mapped, reply templates and an orders board
Co-living
Illustrative scenarioToday: Resident move-ins and move-outs coordinated from memory
What a sprint changes: Check-in and check-out SOP, standard messages and an issues board
Retail
Illustrative scenarioToday: Stock and orders in several spreadsheets
What a sprint changes: A clear restocking flow and one shared board
Food
Illustrative scenarioToday: Each shift prepares and logs things its own way
What a sprint changes: SOPs per shift and a checklist the team can follow
Services
Illustrative scenarioToday: Quotes and client follow-up handled in chats
What a sprint changes: Sales process mapped, follow-up templates and a client board
- Book your free 30-min diagnostic
Don’t see your sector?
Tell us how you work and we’ll look at it together on the call.
What we guarantee from day one
Fixed scope
We agree what you’ll receive before we start. No surprises.
No hourly billing
You buy a sprint with concrete deliverables, not a running clock.
You keep everything
Processes, SOPs, templates and board are yours, and your team can maintain them.
SOP · Opening the dining room
Owner: shift manager · Review: every quarter
- 1Check today’s bookings on the board
- 2Confirm group bookings with the “Confirmation” template
- 3Go through the mise en place checklist
- 4Mark opening as done on the board
About us
A two-person boutique consultancy in Madrid
Questions about how a sprint works?
What people usually ask usShall we talk for 30 minutes?
Tell us how you work today and we’ll tell you whether a sprint makes sense. Free, with no strings attached.